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About

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About Synth-tec

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Email: support@synth-tec.com

address:
Synth-tec
7103 3rd Ave # 211
Brooklyn, NY 11209
USA

Phone: (718) 921 0191 (phone hours are Monday to Friday, 12pm to 8pm, Eastern Standard Time)

Synth-tec has been online for over 3 years, starting out as a small site with just a few items, it was originally an off-shoot of the popular vampirefreaks.com site. Currently we are proud to be a successful business and we enjoy doing this as a full time job. We are based in New York City, in Brooklyn. Our business is done entirely online, so we don't have the extra overhead of having an actual storefront. This allows us to give you lower prices than you'd find in regular stores. We've got a solid customer base, with lots of repeat customers and we pride ourselves in good customer service.

FAQ:

I just placed my order. How long will it take until it is shipped?
US orders are received in 3-7 days via USPS priority mail.
International orders are received in 2-3 weeks via USPS airmail.
Everything displayed on the site is in stock, and is shipped out within a few days. If we do run out of stock for a particular item you ordered, you will recieve an email about it and you will have the option of waiting until it is back in stock or getting something else or recieving your money back for that item.
Note for International orders: International orders are shipped via USPS airmail shipping which takes 2-3 weeks, however international orders are sometimes delayed a week or so by customs, which is out of our control.

I'm afraid to give out my credit card number over the internet. Why should I trust your site?
We use a secure order form and secure credit card transactions, brought to you by authorize.net, one of the most respected names in ecommerce. We also have security measures to prevent fraud, such as billing address verification. Cards we accept are: American Express, Mastercard, Visa, and Discover.

Can I pay by check or money order?
Yes. You can pay by check or money order. When you are done shopping, go to "checkout", and there will be instuctions at the bottom of the checkout page for paying with check or money order. print out your checkout page, or write down all the info, and send it to our address (found at the top of this page or on the bottom of the checkout page) along with a check or money order for the total of the order plus shipping.
Note for International orders: If you are outside of the US and want to pay by mail, we only accept US funds. You can obtain an international money order in US funds at your local post office.

Do you accept paypal?
Yes, just make sure we have the sizes and colors of any items you want in stock on the site by adding them to your shopping cart and going to the checkout page, then send payment to paypal@synth-tec.com , along with a description of your order. There's also paypal instructions on the checkout page. For people unfamiliar with paypal, it is a convenient service for paying for products online. You can sign up at paypal.com

Do you ship overseas?
YES! we ship all over the world. We get international orders all the time. International orders are all shipped via airmail, which takes about 2-3 weeks to deliver.

How much does shipping cost?
U.S. orders: $4 shipping for orders up to $20, $5 shipping for up to $50, $7 for up to $100, $9 for up to $200, $12 over $200
Canadian orders: $5 shipping for orders up to $20, $8 for up to $50, $9 for up to $100, $13 for up to $200, $16 over $200
All Other Countries: $10 shipping for orders up to $20, $15 for orders up to $50, $20 for up to $100, $25 for up to $200, $30 over $200
These shipping rates are for each order, no matter how many items you order.

Why are some items only available in certain sizes or colors?
The website reflects what we currently have in stock. If you cannot order a certain size or color it is because it is out of stock. We try to keep all sizes / colors in stock for each item, but many of the items we carry are only manufactured in limited quantities, so once we run out of a certain size, this size will no longer be available on the site.

What is your return / exchange policy?
We have a 7-day satisfaction guarantee.
All returns and exchanges must be shipped back to us within 7 days of receiving your order. We only accept items which are in new condition with tags still intact. If items have signs of usage (dirty, smells, etc.), we will not accept them.
Exchanges: If you would like to exchange for another item or size, simply send it back with a note saying what you want to exchange for, and we will ship you the new item at no additional charge. (international orders will incur a shipping charge to resend the item)
Refunds: If you want a refund, send the item back with a note asking for a refund, and we will give you a refund minus the shipping cost.

Do you have a catalog you can mail me?
Due to the fact that our inventory is constantly changing, any catalog we attempted to print up would become outdated very quickly. The best way to see our inventory is to browse the site.

please send any comments or inquiries to:
support@synth-tec.com